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Advice and Support Officer (ASO – Supported Housing)

Reporting To: Service Co-ordinator and Operations Manager


Role Purpose: Why the role exists and its contribution To provide a high standard of advice, information and placement service to young people to prepare them for independent living. Liaising with statutory and voluntary agencies with regard to service users’ support needs. Liaising with the CAYSH mediation service to prevent homelessness and relationship breakdown.


How to apply: Email HR@caysh.org, with the role in subject and CV attached


Key Responsibilities


Supporting Young and Vulnerable people

  • To ensure the young person is informed of what ‘Supported living’ entails including information on rent, service charges, housing benefit, move on, stay period, house rules.

  • To ensure child protection and safeguarding polices and procedures are adhered to and concerns are reported as required under the policy, legislation and relevant Local Authority Procedures

  • To be responsible for promoting and safeguarding the welfare of children and YP at all times, ensuring that the environment in which they live is free from harm and neglect

  • To encourage young people to engage in activities that will build confidence and prepare them for the future as an adult

Supported Housing, Rents, Health & Safety

  • To ensure that service users are informed of CAYSH’s service, signed up to the correct tenancy agreement, inducted into their accommodation and steps taken to help them refrain from rent arrears.

  • To ensure the preparation of, or to prepare rooms for, new service users and liaise with the Housing Officer where repairs, decorating and refurbishment for renewals are required and to establish, implement and review house rules

  • To ensure the young person is informed of what ‘Supported living’ entails including information on rent, service charges, housing benefit, move on, stay period, house rules.

  • To advise the young person on how to maintain their tenancy/ license agreement and consequences should they breach it.

  • To actively ensure the security of the building through visual inspection, regular Health and Safety checks and the reviewing of the CCTV system when appropriate 

  • To ensure that the communal areas in CAYSH properties to which the ASO is assigned, have current and up to date information relating to Health and Safety, Organization contact numbers and housing management information. To document and report matters that requires updating/ amending to the Housing Officer, Health and Safety and Maintenance.


Rents and Rent Arrears

  • To support the service user in the process of applying for Housing Benefit and any other relevant benefits and tenancy agreement.

  • To check the Rent accounts on a weekly basis and provide support or advice to young people to avoid accumulation of rent arrears

  • To support the young person during the eviction process by signposting them to other services and to ensure that the rent account is closed by referring to the Finance team

  • To support the young person during the eviction process by signposting them to other services and to ensure that the rent account is closed by referring to the Finance team.


Administer work and Record keeping

  • Administer work and Record keeping

  • Ensure that CDP/ data bases are accurate, up to date and reflect the support plans as agreed with service users. To ensure that the records are accessible to both internal and external colleagues and that the information stored is free from ambiguity and is ‘real time’ data.

  • To create and maintain Support Plans for all service users together with any necessary Risk Management plans. To ensure these plans accurately capture the current and future needs of the young person and which drive the activities to help them to independence. To respond promptly to requests from internal/ external colleagues/ Managers for any data associated with the Support Plans and that they are fully accessible

  • To produce accurate, factual and timely reports, including incident reports, for CAYSH management teams which depict the incident which occurred and action taken

  • Record keeping/ Data capture

  • To log financial information onto the relevant data bases/ systems







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